If you have any questions concerning the application of Resibo cosmetics, problems relating to their use or troubles with opening the container and dispensing the product - you are in the right place. Here you will find answers to frequently asked questions. And if we have not responded to your question yet, please use our contact form to find out the answer.Contact form
Organic cosmetics are only those produced with components holding ECO certificates (such as BIO and organic), e.g. of the Ecocert company. Thanks to that, you will not find harmful chemicals in their composition since those are used neither in the cultivation process (no pesticides or other type of chemicals) nor the manufacturing process (e.g. appropriate distillation methods).
In the case of Resibo cosmetics, part of their components hold Ecocert and NaTrue certificates, but the cosmetics as a whole are not marked with these certificates. This is a result of a high cost of obtaining such a certificate, which would significantly affect the price of the very products. This, in turn, would be contrary to Resibo’s mission, the aim of which is to provide cosmetics of the highest quality at an affordable price so that as many people as possible could become convinced that nature can be more effective than cheap, harmful substitutes.
However, the absence of certificates for the entire product does not change the fact that every Resibo cosmetic contains over 95% of natural ingredients - the exact content is provided on the packaging. Moreover, in our products, we use preservatives that Ecocert recommends to be used in natural cosmetics. We put Resibo creams in a container of the airless type, approved by Ecocert. Furthermore, we pack our cosmetics in ecological reusable tubes.
Talcum powder used in the ultra moisturizer is a component of a mineral filter. The smaller the filter molecule, the greater its effectiveness (in particular in terms of UVA), but also the greater risk of penetration into the skin. Therefore, the company that is the manufacturer of the raw material (a Japanese manufacturer) covered larger molecules of talcum powder with nano-molecules of titanium dioxide. The effectiveness of such filters is comparable to nano-filters, but these aggregates are large enough so as not to penetrate into the skin.
Thus, the talcum powder in the ultra moisturizer is an adjunct to the aggregate with the UV filter (titanium dioxide). It also makes the cream easier to spread, and reduces the effect of getting white. Moreover, it significantly reduces the amount of mineral filter needed for specific UV protection, which would definitely have a stronger clogging effect.
The average size of the aggregate corresponds to the size of micronized talc of high quality, and these molecules are about 30 times smaller than those of average talc (up to approx. 200 times smaller in the case of coarse talc). Of course, the smaller the molecule, the more minimal the clogging effect. Therefore, this filter will not have such a clogging effect as normal talcum powder.
In summary - one of our priorities, when creating the whole series, was the lack of the comedogenic effect, or “clogging up pores”; therefore, the talcum powder used in the ultra moisturizer is a component of the highest quality and the lowest possible molecular structure so as to completely eliminate the clogging effect.
The ultra moisturizer used in an appropriate dose - we recommend a drop with a diameter of approx. 0.5 cm, that is why the cream ought to be carefully squeezed out of the tube - should not roll. Not only can such a dose be spread easily and absorbed quickly, but it is also sufficient to moisture successfully the whole face. If you use eye cream in addition, the dose should also be enough for the neck. The cream so used will definitely not roll.
The white streaks we can see when spreading the ultra moisturizer on the face is talcum powder, which is a component of a mineral filter used in the cream (see also: Why is talcum powder in the composition of the Resibo ultra moisturizer?). When properly applied, namely by squeezing a drop of approx. 0.5 cm out of the tube, the cream can be spread very thoroughly, without leaving streaks. If you can see streaks or the cream rolls on the face (see also: Why does the ultra moisturizer roll on the face?), you should reduce the amount of cream. What is important, the need to use such a small amount of cream significantly affects its efficiency.
Such a situation can happen with oily skin if the applied dose of cream is too large. As in the case of all Resibo creams - just a drop of the size of a sunflower seed is enough to moisturize and nourish the skin under the eyes and on the eyelids. That is why we recommend that the cream be carefully squeezed out of the tube so as to get only a bit of it.
To properly and effectively clean the face, a single pump will suffice, which can be used - according to individual preferences - on wet or dry facial skin. The oil should be carefully spread on the face, which needs to be gently massaged until the makeup dissolves (no remains should be visible). Then, we use a cloth soaked in warm water and wrung; however, it should not be used to rub the face but pressed against the face place by place in order to absorb the oil, leaving the face moisturized and nourished, but not greasy.
To use the oil, you must unlock the pump first by turning it clockwise. If you have taken this step, and the oil does not flow (which happens very rarely, but is not a result of defective packaging), then you should tighten the pump up on the thread, even using a dishcloth or other material that can cause little friction, and, consequently - the resistance. If it also fails, unscrew and remove the pump, grasp it firmly just below the thread and, while holding it, turn the funnel clockwise. Screw the pump back on.
First, check whether the pump has been unlocked (to this end, it should be turned counter-clockwise). Resibo creams are placed in containers of the airless type so you need to press the pump first several times or sometimes even a dozen times to pump out the remaining air. Then, you will pump only the cream out of the tube. If, despite repeated pressing, the pump still does not dispense the cream, it may be that when unlocking, you turned it too far to the left, where there is also the closed and opened position, but the cream is not dispensed. In this case, you should turn the dispenser to the limit, in a clockwise direction, and, using a little more strength, push it even further.